❓ What happens if the weather is bad?

We will cancel a tour due to heavy rain, lightning, unsafe weather, etc. We’re prone to isolated storms that may only last about 30 minutes. It can be raining across the street while sunny where we cruise, so if the water looks rough from your balcony, it may not reflect the actual conditions on the water.

There’s a chance of rain nearly every day of the year, and forecasts are often inaccurate—so we encourage you not to let the weather forecast dictate your plans. In summer, brief rain showers can pop up during cruises, and we do our best to keep guests comfortable until they pass.

We’ll contact you on the day of your tour if radar shows unsafe conditions. If we cancel, there’s no charge, and we’ll aim to postpone or reschedule when possible.

❓ Is this the right tour company for me?

We’d like to think so! But we know we’re not the perfect fit for everyone. Our tours are:

• Educational

• Run at a leisurely pace (around 15 mph)

• Respectful of wildlife

We’re a great match for nature lovers, birders, and guests who appreciate the unpredictability of nature.

❓ What is your cancellation policy?

• Cancellations with less than 24 hours’ notice may result in a 100% penalty.

• No-shows or same-day cancellations receive no refund.

• No refunds if you miss the boat.

❓ What should we bring for our cruise?

• Feel free to bring snacks and beverages (yes, adult beverages are allowed).

• Don’t forget sunblock—no spray or aerosol sunscreen, please.

• If your tour includes shelling, dress for the beach and bring a bag or bucket for your shells.

❓ Is there a bathroom on board?

Yes! Just ask the crew if you need to access it. The boat also offers plenty of shade and comfortable seating.

❓ Do we need to make reservations?

Yes, please! Everything runs more smoothly when you have a reservation. Feel free to stop by, but we may not have a tour available without notice.

❓ How soon should we make reservations?

It’s never too early—but here are some guidelines:

• Coastal Sealife, Dolphin & Shelling Cruise:

  • February–May: at least 1 week in advance

  • Rest of year: at least 3 days in advance

• Afternoon Dolphin Cruise:

  • At least 2 days in advance

• Sunset Cruise:

  • February–May: at least 4 days in advance

  • Rest of year: at least 2 days in advance

• Private Charters:

  • November–May: at least 1 month in advance

  • Rest of year: at least 2 weeks in advance

These are only suggestions and not guarantees. Feel free to call last minute—we may still have availability. Making a reservation also helps us meet our 6-person minimum during slower months (August through February).

❓ What kind of boat is it?

We cruise on a stable 38’ power catamaran named Phoenix—our “rising from the ashes” vessel after losing Good Times in a 2013 fire.

Phoenix features:

• Bimini top for shade

• Bathroom on board

• Bench seating

• Twin 200HP outboards with jack plates for shallow water touring

• Dolphins often swim over to say hello!

❓ Is the boat handicap accessible?

Yes! The gate opening is 31″ wide and accommodates a standard wheelchair. There are two steps into the bathroom, and on shelling cruises, there are two steps to get off the boat onto the island (though you’re welcome to stay onboard with the captain if you prefer).

❓ The online booking form won’t load. What should I do?

• Check your device’s security settings and internet connection

• Make sure cookies aren’t blocked

• Try a different browser (e.g., Google Chrome)

If the problem continues, feel free to call us directly at 239-218-8014 to book over the phone.